Call us:(+1)760-536-6620 E-mail:service@kicksexpress.com

Category Navigation:

  • Home >
  • OhKicks.com-Frequent Asked Questions
Featured Category
Best Sellers
Newsletter
 Join our community :
    Bookmark and Share

Frequent Questions For Kicksexpress.com

FAQ-OhKicks.com

Shortcuts to what you concern:

Products Orders Payment Shipment
Wholesale Return / Refund Frauds / scams Contact Us

 

Products:

 OhKicks.com is not affiliated with Nike, Gucci, Burberry, Louis Vuitton, Timberland, Jacob and Co. or any of the authentic manufacturers. 
  Q1: Are these items authentic originals or factory variants?
 

A1: We do not claim these items to be original or authentic. We only guarantee that the quality of our products is second to none. A huge amount of time has been spent on sourcing for manufacturers with the highest quality in China/Asia. This means picking out only the top 10% of all manufactures there are.
All of our items are shipped directly from the factory and have never been worn, tried on, or laced up.  Although they are factory variants, the discrepancy between them are very subtle at most.  For this reason alone, we cannot guarantee authenticity of the product, but can assure you that you will be satisfied with the product that is ordered.
  Q2: Why the items in you web is cheaper than others?
  A2: We sell directly to end customers at ex-factory price which means you cut the cost paid to any middlemen;
  Q3: Do the shoes come with original box and retro card?
 
A3: Yes, all shoes come with brand new boxes and retro cards (if any) at the time of shipping. However due to the fact the they are shipped a long way from China, there is no guarantee that the packaging will not suffer from damages caused by international and domestic shipping companies as well as inspection by the customs.
  Q4: How to decide the size?
 
A4: We reserve the right to automatically pick half a size bigger without notice when the exact size you order is unavailable. Half a size represents only 1/8 inches difference.
Bape shoes run half to one size smaller than the true size. All sizes are larger than 10 may run half a size smaller.

Order:

 Q5: How to order?
  A5:
  • Register and create an account, and make sure the contact information is valid.
  • Log in your account
  • Choose products by categories or search for a particular item no.
  • Select the size
  • Add to the shopping cart
  • Review the order summary and enter your discount coupon code if you have one.
  • Checkout
  • Confirm the order, then select your payment option from a list, and be forwarded to the appropriate third party secure websites for payment processing.
  Q6: What is the customer's responsibility?
 

A6: Customers must be reachable via email and/or phone. These are the only two ways we contact our customers. It is extremely important that:
a. your email address should be one that you most often use, and you should check your junk mailbox to see if our emails end up there,
b. your phone number is in use and your voicemail (in any) is not full.
  Q7: Why I have duplicated order?
 
A7: Once the payment failed or was declined, you should click "reorder" to arrange the payment again. And the duplicated ones will be canceled if you require.
  Q8: Why my order status is still pending when i have paid?
 
A8: We need some time to check your payment information and update your order status manually, don't worry, also you can contact our customer service to check the order status.
  Q9: Why my order status is completed while I haven't received my package yet?
 
A9: Once we update the tracking No. to our system, the status of your order will change to completed automatically. But it doesn't mean we close your case. We'll keep following your order till it is delivered succesfully.
  Q10:What can I do if the item is out of stock?
 
A10: All items are subject to availability. There is limited stock for each item. When an item goes out of stock at the time the order is placed, normally it will be replenished in a week.
You will be contacted by email or phone and required to choose another products for replacement once the ordered item is out of stock.
Therefore, please make sure you are available by the email and the phone you provide in your account.
  Q11: How long does it take to process my order?
 
A11; We begin processing your order immediately after we receive your payment. It normally takes 5 to 8 business days to arrive at your door. At this time, however, ladies shoes are subject to longer lead time up to 2 weeks to process.
  Q12: How can I get an even better price? Do you wholesale?
 
A12: We accept wholesale and dropshipping. Please contact us for further details by emailing directly to service@kicksexpress.com or service@ohkicks.com, or chat with us online with livesupport or call us 1-760-536-6620.

Payment

 Q13: What payment method do you accept?
 
A13:We accept Visa and Mastercard credit/debit card securely through third party payment gateways. We also offer attractive discounts and faster processing for cash payment through Western Union and MoneyGram. We currently do NOT accept personal checks and money orders.
1:  Yapay (Accept Visa, MasterCard, AMEX),and easy to handle.
2:  Western Union/ Money Gram
  Q14:   How to pay via Western Union/ Money Gram?
 

A14: Western Union is fastest way to transfer money worldwide. With its cheaper charge and convenient office locations, we are prefer to accept this payment method. You can also use credit card to do transfer with Western Union. You can simply click http://www.westernunion.com to find the nearest-by western union office.

Pls contact customer service service@ohkicks.com service@kicksexpress.com to get  your discount and the western Union information.

After you make it, you need to tell us the following information so that we will pick up the money:

  • MTCN numbers (10 digital numbers)
  • Sender's full names who sent the money
  • Exact amount you paid and which currency you paid
  • Sender's country origin
  • Senders' telephone number
  Q15: What should I do when I meet problems for paying?
 
A15: Please try other payment method. If it still doesn't work, please email service@ohkicks.com service@kicksexpress.com  the details of the problem, we will get back to you with suggestions.

Shipment

 Q16: How to Ship?
 
A16: Our default shipping method is EMS, USPS, general shipping time is 4-8 business days. Tracking no. provided and free shipping to your door.
  Q17: How long will be took while shipping?
 
A17: General shipping time is 4-8 business days. But longer time when the customs are busy for big festival, wether influence or Peak seasons.
  Q18: When will get the tracking no. and how to track my order?
 
A18: Tracking No. is available 1~3 business days after your package is shipped out. And you can track it at www.usps.com (USA)or http://www.ems.com.cn/english-main.jsp (other country).
  Q19: Why there is no info or not any updated info. with the tracking No. at usps?
 
A19: It supports to be normal as EMS doesn't update the information instantly. But sometimes it means we need to arrange another new package. We have professional support to follow your order. If there is something wrong, we'll inform you of the solution.
  Q20: Is overnight shipping available?
 
A20: Unfortunately there is no overnight shipping available for international shipments.

Wholesale

 Q21: What is the wholesale price?
 
A21: The wholesale price depends on the retail price and the quantity you ordered.
Please contact service@kicksexpress.com for wholesale offer.
  Q22: How to pay for wholesale orders?
 

A22: Considering the security of the international transaction, we don't accept credit card payment or PayPal for amount over $500. Strongly recommend western union or Moneygram.
  Q23: What is the policy to the wholesaler?
 
A23:

MOQ: 15,  mix and match.

Wholesale Price: $10-15 wholesale discount is offered, varied with Product Categories.

Payment: Western Union, Money Gram, T/T

Shipping fee: Free Shipping to US, CA, UK, etc.

Shipment: exquisite package for shoes. Shoes are shipped separately with 6 pairs in per package.You can also claim to have one package shipment, which is arranged by EMS. Custom Taxes is on buyers' side.
  Q24: Do you do dropship?
  A24: Yes. We can. More information, please contact us.

Frauds / scams

25.  What should I do to protect myself from scams?

With the booming of online businesses comes frauds and scams. Today there are thousands of such websites on the internet. Here are some tips:

If it sounds too good to be true, it usually is. When you see a website selling at $35 or $40 a pair, don't congratulate yourself too early. If you buy from them you probably will never see your money again, nor will you receive your merchandize.

If a website does not accept credit card as a payment method, don't waste your time. No matter how attractive their catalog looks, it's copied from elsewhere anyway. These types of websites oftentimes are the same ones that sell at $35 or $40 a pair.

Is it a good idea to buy from websites that advertise in the right hand side of Google search? Maybe not. Advertisement costs thousands of dollars, and it eventually comes out of the consumer's pocket of course. Worse, scammers can simply take your money and advertise more, without sending you anything.

Always does a background check on the website? Go to www.whois.sc and look under Registry Data, which tells you when this website was created. Any website that's created only a few months ago is not worth your time.

Return / Refund

 Q26: What is the return/refund policy?
 
A26: Because this is an international business, all sales are final. We are unable to accept returns or exchanges due to reasons such as a change of mind, or a minor difference from the item shown in picture. Albeit, we are open to communication with customers regarding any such issues. For details please refer to our Conditions of Use section.
  Q27: What can you do after receiving the wrong item or size?
 
A27: Some digital pictures of the shoes and the size tags are required as evidence for us to investigate.
We are not responsible for the shoes already worn.
We also reserve the rights to ship half size bigger shoes without notice, as mentioned above in "a special note on shoe size".
You are responsible for the cost of shipping the items back for an exchange.

Contact Us:

 Q28: How to contact you for live support?
 

Communication with customers is our number one priority. We can be easily reached by the following ways:

 1.Chat With us via Live support– Click Here when it shows we are online.

2. Call Us 1-760-526-6620.

3.Email Us to Service@kicksexpress.com
  Q29: When is Customer service available?
 
A29: We will online during:
Monday - Saturday - 9am-6pm GMT+08:00
Sunday/National Holiday - Closed
We are located in China. Time Difference can be checked on http://timeanddate.com

© 2010 Kicksexpress.com. All Rights Reserved.